Tritex Games, Preorders

What is a Pre-Order?

A pre-order item is an item which you have the chance to purchase in preview from the new collection or a limited edition. It means that the item is still in production when ordered and not immediately available in our shop. Once you complete checkout it is important to verify if the product is in pre-order or not. Delivery times may vary for pre-orders.

What are the advantages of buying a Pre-Order item?

The advantage of buying an item in pre-order is that you can guarantee the item you want without risking that it runs out as soon as it is available in our shop. Requests for certain items can be multiple. For this reason, their availability can run out even before they are physically available in stock.

How long will it take to ship out my Pre-Order?

Waiting times vary from item to item. Usually, the estimated waiting time is of 25 working days from the date of publication of the item on our website. Once the item is available in our shop, your order will be dispatched within two – three days.

Please keep in mind that if you placed an order containing a pre-order item, the entire order will be on hold and dispatched at once.

When a delay occurs and why?

The items of our collection are exclusive. For this reason, the manufacturing process requires several production and processing steps. The production sequence is linear, although mistakes may occur.

In the unlikely event of a delay, our Customer Care will get in contact with you as soon as possible.

Can I combine in stock and pre-order items?

Absolutely yes! You can:

  • Create two distinct orders: one including items available in stock and the other including items in pre-order. The one including available items will be dispatched in accordance with our shipping times policy.
  • Place a combined order and wait for the items in pre-order to arrive. In this case, the whole order will be hold and dispatched entirely.
  • Contact our Customer Services team for further information on pre-order products.

Can I cancel a pre-order item?

Yes you can, just keep in mind that pre-orders may be cancelled within two hours from the purchase. From that moment on it won’t be possible. If you have changed your mind about the product purchased in pre-order within 2 hours, you can cancel the item from your order by contacting our Customer Services team.

Furthermore, if the 25 working days have been exceeded it is possible to request the cancellation of the pre-order item.

Can I amend my order?

Yes! It will be possible to change the items included in the order provided availability and, of course, before receiving the confirmation email. From this moment on, it won’t be possible to apply modifications. Anyway, modifications are not guaranteed and it won’t be possible to change items included in the order.

This policy was last updated on April 2021