Tritex Games Shipping and Return
Our postage system is easy to understand. Postage is added at the checkout stage depending on how many items you have and respective weights. You are then able to choose your preferred method of postage.
European delivery can be chosen by selecting Europe. Delivery outside Europe can be chosen by selecting World Wide.
(Please note any UK electrical item is likely to be 230-240v and are not suitable for the USA, this includes PC & Console Games soon to be featured on site).
UK items will be posted in most cases within 24 hours and with you within 48-72 hrs. International post can be delayed by a number of factors but in the main will be with you in 7-10 days despite most items being dispatched within 24hrs. Please be aware though that at seasonal & busy postage time’s international post can take up to 28 days. If there are delays in orders going out we will notify customer immediately and should a parcel not arrive for any reason within time parameters above please feel free to notify us so we can chase it up. If we cannot agree on another time, we will offer the customer a refund.
We reserve the right to choose the method of postage. Alternative equivalents may be chosen regardless of the method decided at the checkout area.
Postage is calculated based on units which incorporates weight and built in packaging costs to ensure your item arrives safely!
As the majority of the site is based around miniatures each one represents 1 x Unit so if your buying 10 miniatures you can approximately calculate your P&P beforehand using these P&P units as follows:
PLEASE NOTE OUR SHIPPING COSTS HAVE RECENTLY CHANGED DUE TO THE CURRENT FINANCIAL CLIMATE AND RISING COSTS. HOWEVER THE GOOD NEWS WE HAVE REDUCED THE SHIPPING RATES AT THE HIGHEST LEVELS SO THE RATES ARE NOW CAPPED.
PLEASE NOTE WE OFFER FREE SHIPPING TO THE UK ON MOST OF OUR BOARD GAMES, CARD GAMES AND X-WING SHIPS, ARMADA SHIPS, IMPERIAL ASSAULT SHIPS, STAR TREK ATTACK WING. EUROUPEN AND WORLDWIDE DELIVERIES WILL BE CHARGED AT THE MINIMUM RATE SHOWN ON THESE CHARTS!
Also as a special bonus for our customers some items have free postage these are specified on the items in question and will not calculate in any basket weight calculation.
(In most instances this will only apply to UK deliveries and again we reserve the right to advise customers if a charge needs to be applied due to delivery specifications outside these perameters)!
Tritex Games Refund Policy
Wherever possible we will work with you on items that have been purchased incorrectly or on items you are dissatisfied with upon receipt. However, all refunds are solely at the discretion of tritex-games.co.uk and unfortunately costs incurred on postage & packaging of goods are unlikely to be refunded except under exceptional circumstances.
If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), will be that we will look to support your claim wherever possible as noted above.
Also, where a consumer exercises their cancellation rights the customer will be given a refund within 30 days of their cancellation.
Tritex Games Ltd, End Office Suites,C/o Jen Shoes, Newport Road, Castlefields, Stafford. ST16 1BQ
Contact Phone: 07828 045467