Tritex Games Shipping and Return
Our postage system is easy to understand and is all based on the value of your order.
Free shipping is available to all UK orders over ÂŁ50. Except where items are exceptionally bulky (these will be advised on the products)
UK items will be posted on the next working day (Monday-Friday) and with you within 48-72 hrs dependent on Royal Mail. International post should be with you in 7-10 days all will be despatched within 24hrs but there may be delays in flights or in your country’s customs procedures. Please be aware though that at seasonal & busy times postage can be delayed due to the larger volumes. If there are delays in orders shipping we will notify you and should a parcel not arrive for any reason within time parameters above please feel free to contact us so we can chase it up.
We reserve the right to choose the method of postage. All items will have a despatch record but fully tracked delivery can be selected at the checkout.
European delivery can be chosen by selecting Europe. (This includes EU and Non EU Countries) – please note import duties may apply on orders over ÂŁ22 that will be liable by the buyer on receipt.
Delivery outside Europe can be chosen by selecting World Wide.
Shipping prices:
Over ÂŁ50 value sales | Under ÂŁ25 value sales | ÂŁ26 to ÂŁ49 value sales | Heavy Items | Signed for | |
UK | Royal Mail Free | Royal Mail £2.99 | Royal Mail £3.99 | £10 | £5 |
EUROPE | Royal Mail ÂŁ5.99 | Royal Mail ÂŁ3.99 | Royal Mail ÂŁ4.99 | ÂŁ20 | ÂŁ10 |
ROW | Royal Mail ÂŁ7.99 | Royal Mail ÂŁ4.99 | Royal Mail ÂŁ5.99 | ÂŁ40 | ÂŁ10 |
PLEASE NOTE WE OFFER FREE SHIPPING TO THE UK ON ORDERS OF OVER ÂŁ50! Â
Tritex Games Refund Policy
Wherever possible we will work with you on items that have been purchased incorrectly or on items you are dissatisfied with upon receipt. However, all refunds are solely at the discretion of tritex-games.co.uk and unfortunately costs incurred on postage & packaging of goods are unlikely to be refunded unless it is a fault of ours.
If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), will be that we will look to support your claim wherever possible as noted above.
Also, where a consumer exercises their cancellation rights the customer will be given a refund within 30 days of their cancellation.
Returns Address
Tritex Games Ltd, Newport Road, Castlefields, Stafford. ST16 1BG
We pride ourselves on good customer service and are always happy to help if you have any questions or are in need of assistance in any way then please CLICK HERE to get in touch with our friendly staff who will be happy to help. You can also find us on Facebook where we may be able to chat on a one to one basis. Finally you can call us on 07828 045467 between 9am-5pm Mon-Sat.
Free shipping is available to the UK for all orders over £50 (The exception being bulky item’s which will be noted on the items in question)
GIFT VOUCHERS
We have a range of personalised gift Vouchers that can be redeemed on anything in our store. You can buy these here and have them personalised. We also offer reduced priced discount vouchers if you are purchasing these for a tournament or special prize event. (Contact us for details) This is a great way to get someone what they really want! Click to find out more.