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Shipping and Returns

Tritex Games Shipping and Return

Our postage system is easy to understand and is all based on the value of your order.

Free shipping is available to all UK orders over £50. Except where items are exceptionally bulky (these will be advised on the products)

UK items will be posted on the next working day (Monday-Friday) and with you within 48-72 hrs dependent on Royal Mail. International post should be with you in 7-10 days all will be despatched within 24hrs but there may be delays in flights or in your country’s customs procedures. Please be aware though that at seasonal & busy times postage can be delayed due to the larger volumes. If there are delays in orders shipping we will notify you and should a parcel not arrive for any reason within time parameters above please feel free to contact us so we can chase it up.

We reserve the right to choose the method of postage. All items will have a despatch record but fully tracked delivery can be selected at the checkout.

European delivery can be chosen by selecting Europe.  (This includes EU and Non EU Countries) – please note import duties may apply on orders over £22 that will be liable by the buyer on receipt.

Delivery outside Europe can be chosen by selecting World Wide.

Shipping prices:

Over £50 value sales Under £25 value sales £26 to £49 value sales Heavy Items Signed for
UK Royal Mail  Free Royal Mail £2.99 Royal Mail £3.99 £10 £5
EUROPE Royal Mail £5.99 Royal Mail £3.99 Royal Mail £4.99 £20 £10
ROW Royal Mail £7.99 Royal Mail £4.99 Royal Mail £5.99 £40 £10


Tritex Games Refund Policy

Wherever possible we will work with you on items that have been purchased incorrectly or on items you are dissatisfied with upon receipt. However, all refunds are solely at the discretion of and unfortunately costs incurred on postage & packaging of goods are unlikely to be refunded unless it is a fault of ours.

If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), will be that we will look to support your claim wherever possible as noted above.

Also, where a consumer exercises their cancellation rights the customer will be given a refund within 30 days of their cancellation.

Returns Address
Tritex Games Ltd, Newport Road, Castlefields, Stafford. ST16 1BG